Privacy Policy ProHome App and ProHome IPC App

Downloads (please scroll down to the bottom)

 

---

 

Privacy Policy ProHome App

Preamble

This service (hereinafter "App" or "ProHome App") is provided by GO EUROPE GmbH, Zum Kraftwerk 1, 45527 Hattingen (hereinafter "we" or "us") as the controller within the meaning of the applicable data protection law. The responsible data protection officer is: Thomas Humann, Kaldenhoverbaum 17, 45359 Essen, phone: +49 176 31502313, fax: + 49 201 2969087, e-mail: info@service-essen.de.

The Pro Home app supports your ProHome alarm system so that you can organise your everyday life more conveniently. In order for the ProHome app and the individual components of the alarm system to be used optimally, some personal data must be processed via this app.

Personal data means any information relating to an identified or identifiable natural person. Because the protection of your privacy when using the app is important to us, we would like to provide you with the following information about which personal data we process when you use the app and how we handle this data. In addition, we will inform you of the legal basis for processing your data and, if processing is necessary to protect our legitimate interests, also of our legitimate interests.

You can access this privacy policy at any time in the app, within your profile area.

1. INFORMATION ON THE PROCESSING OF YOUR PERSONAL DATA

Certain information is already processed automatically as soon as you use the app. We have listed exactly which personal data is processed for you below:

1.1 INFORMATION COLLECTED BY THE RESPECTIVE APP STORE

When you download the app, certain required information is transmitted to the app store you have selected (e.g. Google Play or Apple App Store), in particular the user name, email address, customer number of your account, the time of the download, payment information and the individual device identification number may be processed. This data is processed exclusively by the respective app store and is beyond our control.

1.2 USE OF THE APP

(1) As part of the app, you can use the functions provided there, for which corresponding data must be entered, managed and processed. The app requires corresponding authorisations, which you must expressly grant in order to be able to use the respective service. You will be asked for permission to use the service before you start using it. If you do not grant permission, we will not use this data. In this case, however, you will not be able to use the corresponding function of our app. You can grant or revoke permission later in the operating system settings under Settings.

1.2.1 Push notifications

We use the services Firebase Cloud Messaging from Google (Android) and Apple Push Notifications (iOS) for push notifications for system messages (such as alarms). Firebase and Apple generate a calculated key that is made up of the app identifier and its device identifier. This key is stored on our push platform with the settings you have selected in order to make the content available to you according to your wishes using the mobile phone number you have provided. The Firebase or Apple servers cannot draw any conclusions about the requests of users or determine any other data related to a person. Firebase and Apple serve exclusively as transmitters.

Android users:

To send notifications from your smart home system to your device (push notifications), we use the Google Firebase Cloud Messaging service, which is offered by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, for users who have their habitual residence within the European Economic Area and Switzerland. For this purpose, a "Google Firebase Cloud Messaging Registration Token" is generated during the installation and setup of our app, which uniquely identifies the app installation on your device. The use of Google Firebase Cloud Messaging may require the transfer of your personal data to countries (e.g. the USA) where the level of data protection may be lower than in the EU.

For more information on Google Firebase Cloud Messaging and how it attempts to fulfil the requirements of EU data protection regulations, please visit firebase.google.com/products/cloud-messaging/ and in Google's privacy policy at policies.google.com/privacy.

iOS users:

To send you notifications from your smart home system (push notifications), we use the Apple Push Notification service, which is operated by Apple Inc. One Apple Park Way, Cupertino, California, USA, 95014. If you use our app via a push-enabled device, you can set it to receive "push notifications". Your device will be assigned a pseudonymised device token ID, a unique connection number generated from the device ID, which we can use to address the push notifications to you. You can change the notification via push messages at any time in the app settings under "Settings" -> "Push notifications". The use of Apple Push Notification may require the transfer of your personal data to countries (e.g. USA) where the level of data protection may be lower than in the EU.

For further information on data protection, please refer to the data protection conditions www.apple.com/de/legal/privacy/de-ww/ from Apple Inc.

Further information on the terms of use of Apple Push Notification Service can be found on the website of Apple Inc.: https://www.apple.com/de/legal/internet-services/terms/site.html

(2) If you authorise access to this data, the mobile app will only access your data and transfer it to our server to the extent necessary to provide the functionality. Your data will be treated confidentially by us and deleted if you revoke the right to use it or if it is no longer required to provide the services and there are no legal obligations to retain it.

(3) The aforementioned data is provided on the basis of your consent (Art. 6 para. 1 sentence 1 lit. a. GDPR) and our legitimate interests (Art. 6 para. 1 sentence 1 lit. f. GDPR).

1.2.2 Location data for the W-LAN connection

(1) To connect the camera via the W-LAN, the app must access the local WIFI data in the immediate vicinity.

(2) If you authorise access to this data, the mobile app will only access your data and transfer it to our server to the extent necessary to provide the functionality. Your data will be treated confidentially by us and deleted if you revoke the right to use it or if it is no longer required to provide the services and there are no legal obligations to retain it.

(3) The aforementioned data will be provided exclusively on the basis of your consent (Art. 6 para. 1 sentence 1 lit. a. GDPR) and our legitimate interests (Art. 6 para. 1 sentence 1 lit. f. GDPR).

The provision of this location data is voluntary.

2. DATA PROTECTION WHEN USING OUR CONTACT DATA

(1) If you use the contact details provided on our website (e.g. our e-mail address or fax number) to contact us, the personal data you provide will only be processed for the purpose for which you contacted us.

(2) If the reason for your contacting us is your interest in our services or products or the fulfilment of an existing contract with us, the legal basis is Art. 6 para. 1 lit. b GDPR. In all other cases of contact, we have a legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR in data processing based on the communication initiated by you.

(3) We store the data required for contract processing until the expiry of the statutory warranty and, if applicable, contractual guarantee periods. We retain the data required under commercial and tax law for the periods specified by law, regularly ten years (see § 257 HGB, § 147 AO). The data processed to carry out pre-contractual measures will be deleted as soon as the measures have been carried out and it is recognisable that no contract has been concluded.

(4) The personal data stored by us on the basis of a legitimate interest will be stored until the purpose pursued by making contact has been achieved. You have the right to object, on grounds relating to your particular situation, at any time to data processing which is based on Article 6(1)(f) GDPR and which is not used for direct marketing purposes. In the case of direct advertising, however, you can object to the processing at any time without giving reasons.

The recipients of the personal data processed in accordance with this provision are IT service providers (in particular hosters) with whom we have concluded a corresponding order processing agreement in accordance with Art. 28 GDPR.

3. DISCLOSURE AND TRANSFER OF DATA

Your personal data will only be passed on without your express prior consent in addition to the cases explicitly mentioned in this privacy policy if it is legally permissible or required. This may be the case, for example, if the processing is necessary to protect the vital interests of the user or another natural person.

3.1 If it is necessary to investigate unlawful or improper use of the app or for legal prosecution, personal data will be forwarded to the law enforcement authorities or other authorities and, if necessary, to injured third parties or legal advisors. However, this only happens if there are indications of unlawful or abusive behaviour. Disclosure may also take place if this serves to enforce terms of use or other legal claims. We are also legally obliged to provide information to certain public authorities on request. These are law enforcement authorities, authorities that prosecute administrative offences subject to fines and the tax authorities.

Any disclosure of personal data is justified by the fact that (1) the processing is necessary to fulfil a legal obligation to which we are subject pursuant to Art. 6 para. 1 lit. f) GDPR in conjunction with national legal requirements to disclose data to law enforcement authorities or (2) we have a legitimate interest in disclosing the data in the event of indications of abusive behaviour or to enforce our terms of use. national legal requirements for the disclosure of data to law enforcement authorities, or (2) we have a legitimate interest in disclosing the data to the aforementioned third parties if there are indications of abusive behaviour or to enforce our terms of use, other conditions or legal claims and your rights and interests in the protection of your personal data within the meaning of Art. 6 para. 1 lit. f) GDPR do not prevail.

3.2 We rely on external companies and external service providers to provide our services.

Any disclosure of personal data is justified by the fact that we have carefully selected our third-party companies and external service providers as processors in accordance with Art. 28 (1) GDPR, regularly checked them and contractually obliged them to process all personal data exclusively in accordance with our instructions

3.3 As part of the further development of our business, the structure of our company may change by changing its legal form or by founding, buying or selling subsidiaries, parts of the company or components. In such transactions, customer information may be passed on together with the part of the company to be transferred. Whenever personal data is passed on to third parties to the extent described above, we ensure that this is done in accordance with this data protection declaration and the applicable data protection law.

Any disclosure of personal data is justified by the fact that we have a legitimate interest in adapting our corporate form to the economic and legal circumstances as required and your rights and interests in the protection of your personal data within the meaning of Art. 6 para. 1 lit. f) GDPR do not outweigh this.

4. CHANGES OF PURPOSE

Your personal data will only be processed for purposes other than those described if this is permitted by law or if you have consented to the changed purpose of the data processing. In the event of further processing for purposes other than those for which the data was originally collected, we will inform you of these other purposes prior to further processing and provide you with all other relevant information.

5. PERIOD OF DATA STORAGE

We process and store your data for the duration of the existing user contract with you or other contracts concluded with us within the scope of this user relationship. This also includes the initiation of contracts (pre-contractual legal relationship) and the fulfilment of a contract.

In addition, we are subject to various retention and documentation obligations arising from the German Commercial Code (HGB) and the German Fiscal Code (AO), among others. The periods for storage and documentation specified there are up to ten years beyond the end of the business relationship or the pre-contractual legal relationship.

Furthermore, special statutory provisions may require a longer retention period, such as the preservation of evidence within the framework of statutory limitation periods. According to Sections 195 et seq. of the German Civil Code (BGB), the regular limitation period is three years; however, limitation periods of up to 30 years may also be applicable.

If the data is no longer required for the fulfilment of contractual or legal obligations and rights, it is regularly deleted after 30 days, unless its - temporary - further processing is required for fulfilment due to an overriding legitimate interest. Such an overriding legitimate interest also exists, for example, if deletion is not possible or only possible with disproportionate effort due to the special type of storage and processing for other purposes is excluded by suitable technical and organisational measures.

6. YOUR RIGHTS AS AN AFFECTED PERSON

6.1 RIGHT OF EXPORT

You have the right to request information from us at any time about the personal data concerning you that we process within the scope of Art. 15 GDPR. To do so, you can send a request by post or email to the address given below.

6.2 RIGHT TO RECTIFICATION OF INACCURATE DATA

You have the right to demand that we correct your personal data immediately if it is incorrect. To do so, please contact us at the addresses given below.

6.3 RIGHT TO CANCELLATION

You have the right to demand that we erase the personal data concerning you under the conditions described in Art. 17 GDPR. In particular, these conditions provide for a right to erasure if the personal data are no longer necessary for the purposes for which they were collected or otherwise processed, as well as in cases of unlawful processing, the existence of an objection or the existence of an obligation to erase under Union law or the law of the Member State to which we are subject. For the period of data storage, see also section 5 of this privacy policy. To assert your right to erasure, please use the contact addresses below.

6.4 RIGHT TO RESTRICTION OF PROCESSING

You have the right to demand that we restrict processing in accordance with Art. 18 GDPR. This right exists in particular if the accuracy of the personal data is disputed between the user and us, for the period of time required to verify the accuracy, and in the event that the user requests restricted processing instead of erasure in the event of an existing right to erasure; furthermore, in the event that the data is no longer required for the purposes pursued by us, but the user requires it for the assertion, exercise or defence of legal claims, and if the successful exercise of an objection between us and the user is still disputed. To assert your right to restriction of processing, please contact us at the addresses given below.

6.5 RIGHT TO DATA PORTABILITY

You have the right to receive from us the personal data concerning you that you have provided to us in a structured, commonly used and machine-readable format in accordance with Art. 20 GDPR. To assert your right to data portability, please use the contact addresses below.

7. RIGHT OF OBJECTION

You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you which is based, inter alia, on point (e) or (f) of Article 6(1) GDPR pursuant to Article 21 GDPR. We will stop processing your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing serves the establishment, exercise or defence of legal claims.

8. RIGHT OF APPEAL

You also have the right to contact the competent supervisory authority in the event of complaints. The competent supervisory authority is: Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen, Kavalleriestr. 2-4,40213 Düsseldorf, phone: 0211/38424-0, fax: 0211/38424-10, e-mail: poststelle@ldi.nrw.de

9. CONTACT

If you have any questions or comments about our handling of your personal data or if you would like to exercise the rights mentioned under points 6 and 7 as a data subject, please contact info@service-essen.de using the following contact details.

If you have any questions or comments on the practical use and operation of the app, or if you require support, please contact service@go-europe.com from Monday to Friday from 9.00-17.00 (except on public holidays).

10. CHANGES TO THIS PRIVACY POLICY

We always keep this privacy policy up to date. We therefore reserve the right to amend it from time to time and to update it to reflect changes in the collection, processing or use of your data. The current version of the privacy policy can always be viewed in the info area of the app.

Status of the privacy policy: 22 October 2024

 

Privacy Police ProHome IPC App

Preamble

This service (hereinafter "App" or "Pro Home IPC App") is provided by GO EUROPE GmbH, Zum Kraftwerk 1, 45527 Hattingen (hereinafter "we" or "us") as the controller within the meaning of the applicable data protection law. The responsible data protection officer is: Thomas Humann, Kaldenhoverbaum 17, 45359 Essen, phone: +49 176 31502313, fax: + 49 201 2969087, e-mail: info@service-essen.de.

The app and the associated Olympia IP cameras support you in making your everyday life more convenient.

In order for the app and the Olympia IP cameras to work, it is essential that we collect data that can be related to you or another natural person.

Personal data means any information relating to an identified or identifiable natural person. Because the protection of your privacy when using the app is important to us, we would like to provide you with the following information about which personal data we process when you use the app and how we handle this data. In addition, we will inform you about the legal basis for processing your data and, if processing is necessary to protect our legitimate interests, also about our legitimate interests.

You can access this privacy policy at any time in the app, within your profile area.

1. INFORMATION ON THE PROCESSING OF YOUR PERSONAL DATA

Certain information is already processed automatically as soon as you use the app. We have listed exactly which personal data is processed for you below:

1.1 INFORMATION COLLECTED BY THE RESPECTIVE APP STORE

When you download the app, certain required information is transmitted to the app store you have selected (e.g. Google Play or Apple App Store), in particular the user name, email address, customer number of your account, the time of the download, payment information and the individual device identification number may be processed. This data is processed exclusively by the respective app store and is beyond our control.

1.2 USE OF THE APP

(1) As part of the app, you can use the functions provided there, for which corresponding data must be entered, managed and processed. The app requires corresponding authorisations, which you must expressly grant in order to be able to use the respective service. You will be asked for permission to use the service before you start using it. If you do not grant permission, we will not use this data. In this case, however, you will not be able to use the corresponding function of our app. You can grant or revoke permission later in the operating system settings under Settings.

1.2.1 Push notifications

We use the services Firebase Cloud Messaging from Google (Android) and Apple Push Notifications (iOS) for push notifications for system messages (such as alarms). Firebase and Apple generate a calculated key that is made up of the app identifier and its device identifier. This key is stored on our push platform with the settings you have selected in order to make the content available to you according to your wishes using the mobile phone number you have provided. The Firebase or Apple servers cannot draw any conclusions about the requests of users or determine any other data related to a person. Firebase and Apple serve exclusively as transmitters.

Android users:

To send notifications from your smart home system to your device (push notifications), we use the Google Firebase Cloud Messaging service, which is offered by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, for users who have their habitual residence within the European Economic Area and Switzerland. For this purpose, a "Google Firebase Cloud Messaging Registration Token" is generated during the installation and setup of our app, which uniquely identifies the app installation on your device. The use of Google Firebase Cloud Messaging may require the transfer of your personal data to countries (e.g. the USA) where the level of data protection may be lower than in the EU.

For more information on Google Firebase Cloud Messaging and how it attempts to fulfil the requirements of EU data protection regulations, please visit firebase.google.com/products/cloud-messaging/ and in Google's privacy policy at policies.google.com/privacy.

iOS users:

To send you notifications from your smart home system (push notifications), we use the Apple Push Notification service, which is operated by Apple Inc. One Apple Park Way, Cupertino, California, USA, 95014. If you use our app via a push-enabled device, you can set it to receive "push notifications". Your device will be assigned a pseudonymised device token ID, a unique connection number generated from the device ID, which we can use to address the push notifications to you. You can change the notification via push messages at any time in the app settings under "Settings" -> "Push notifications". The use of Apple Push Notification may require the transfer of your personal data to countries (e.g. USA) where the level of data protection may be lower than in the EU.

For further information on data protection, please refer to the data protection conditions www.apple.com/de/legal/privacy/de-ww/ from Apple Inc.

Further information on the terms of use of Apple Push Notification Service can be found on the website of Apple Inc.: https://www.apple.com/de/legal/internet-services/terms/site.html

(2) If you authorise access to this data, the mobile app will only access your data and transfer it to our server to the extent necessary to provide the functionality. Your data will be treated confidentially by us and deleted if you revoke the right to use it or if it is no longer required to provide the services and there are no legal obligations to retain it.

(3) The aforementioned data is provided on the basis of your consent (Art. 6 para. 1 sentence 1 lit. a. GDPR) and our legitimate interests (Art. 6 para. 1 sentence 1 lit. f. GDPR).

1.2. Location data for the W-LAN connection

(1) To connect the camera via the W-LAN, the app must access the local WIFI data in the immediate vicinity.

(2) If you authorise access to this data, the mobile app will only access your data and transfer it to our server to the extent necessary to provide the functionality. Your data will be treated confidentially by us and deleted if you revoke the right to use it or if it is no longer required to provide the services and there are no legal obligations to retain it.

(3) The aforementioned data is provided exclusively on the basis of your consent (Art. 6 para. 1 sentence 1 lit. a. GDPR) and our legitimate interests (Art. 6 para. 1 sentence 1 lit. f. GDPR).

The provision of this location data is voluntary.

2. DATA PROTECTION WHEN USING OUR CONTACT DATA

(1) If you use the contact details provided on our website (e.g. our e-mail address or fax number) to contact us, the personal data you provide will only be processed for the purpose for which you contacted us. 

(2) If the reason for your contacting us is your interest in our services or products or the fulfilment of an existing contract with us, the legal basis is Art. 6 para. 1 lit. b GDPR. In all other cases of contact, we have a legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR in data processing based on the communication initiated by you.

(3) We store the data required for contract processing until the expiry of the statutory warranty and, if applicable, contractual guarantee periods. We retain the data required under commercial and tax law for the periods specified by law, regularly ten years (see § 257 HGB, § 147 AO). The data processed to carry out pre-contractual measures will be deleted as soon as the measures have been carried out and it is recognisable that no contract has been concluded.

(4) The personal data stored by us on the basis of a legitimate interest will be stored until the purpose pursued by making contact has been achieved. You have the right to object at any time to data processing that is carried out on the basis of Art. 6 para. 1 f) GDPR and does not serve direct advertising for reasons arising from your particular situation. In the case of direct advertising, however, you can object to the processing at any time without giving reasons.

The recipients of the personal data processed in accordance with this provision are IT service providers (in particular hosters) with whom we have concluded a corresponding order processing agreement in accordance with Art. 28 GDPR.

3. DISCLOSURE AND TRANSFER OF DATA

Your personal data will only be passed on without your express prior consent in addition to the cases explicitly mentioned in this privacy policy if it is legally permissible or required. This may be the case, for example, if the processing is necessary to protect the vital interests of the user or another natural person.

3.1 If it is necessary to investigate unlawful or improper use of the app or for legal prosecution, personal data will be forwarded to the law enforcement authorities or other authorities and, if necessary, to injured third parties or legal advisors. However, this only happens if there are indications of unlawful or abusive behaviour. Disclosure may also take place if this serves to enforce terms of use or other legal claims. We are also legally obliged to provide information to certain public authorities on request. These are law enforcement authorities, authorities that prosecute administrative offences subject to fines and the tax authorities.

Any disclosure of personal data is justified by the fact that (1) the processing is necessary to fulfil a legal obligation to which we are subject pursuant to Art. 6 para. 1 lit. f) GDPR in conjunction with national legal requirements to disclose data to law enforcement authorities or (2) we have a legitimate interest in disclosing the data in the event of indications of abusive behaviour or to enforce our terms of use. national legal requirements for the disclosure of data to law enforcement authorities, or (2) we have a legitimate interest in disclosing the data to the aforementioned third parties if there are indications of abusive behaviour or to enforce our terms of use, other conditions or legal claims and your rights and interests in the protection of your personal data within the meaning of Art. 6 para. 1 lit. f) GDPR do not prevail.

3.2 We rely on external companies and external service providers to provide our services.

Any disclosure of personal data is justified by the fact that we have carefully selected our third-party companies and external service providers as processors in accordance with Art. 28 para. 1 GDPR, regularly checked them and contractually obliged them to process all personal data exclusively in accordance with our instructions

3.3 As part of the further development of our business, the structure of our company may change by changing its legal form or by founding, buying or selling subsidiaries, parts of the company or components. In such transactions, customer information may be passed on together with the part of the company to be transferred. Whenever personal data is passed on to third parties to the extent described above, we ensure that this is done in accordance with this data protection declaration and the applicable data protection law.

Any disclosure of personal data is justified by the fact that we have a legitimate interest in adapting our corporate form to the economic and legal circumstances as required and your rights and interests in the protection of your personal data within the meaning of Art. 6 para. 1 lit. f) GDPR do not outweigh this.

4. CHANGES OF PURPOSE

Your personal data will only be processed for purposes other than those described if this is permitted by law or if you have consented to the changed purpose of the data processing. In the event of further processing for purposes other than those for which the data was originally collected, we will inform you of these other purposes prior to further processing and provide you with all other relevant information.

5. PERIOD OF DATA STORAGE

We process and store your data for the duration of the existing user contract with you or other contracts concluded with us within the scope of this user relationship. This also includes the initiation of contracts (pre-contractual legal relationship) and the fulfilment of a contract.

In addition, we are subject to various retention and documentation obligations arising from the German Commercial Code (HGB) and the German Fiscal Code (AO), among others. The retention and documentation periods stipulated therein are up to ten years after the end of the business relationship or the pre-contractual legal relationship.

Furthermore, special statutory provisions may require a longer retention period, such as the preservation of evidence within the framework of statutory limitation periods. According to Sections 195 et seq. of the German Civil Code (BGB), the regular limitation period is three years; however, limitation periods of up to 30 years may also be applicable.

If the data is no longer required for the fulfilment of contractual or legal obligations and rights, it is regularly deleted after 30 days, unless its - temporary - further processing is required for fulfilment due to an overriding legitimate interest. Such an overriding legitimate interest also exists, for example, if deletion is not possible or only possible with disproportionate effort due to the special type of storage and processing for other purposes is excluded by suitable technical and organisational measures.

6. YOUR RIGHTS AS AN AFFECTED PERSON

6.1 RIGHT OF EXPORT

You have the right to request information from us at any time about the personal data concerning you that we process within the scope of Art. 15 GDPR. To do so, you can send a request by post or email to the address given below.

6.2 RIGHT TO RECTIFICATION OF INACCURATE DATA

You have the right to demand that we correct your personal data immediately if it is incorrect. To do so, please contact us at the addresses given below.

6.3 RIGHT TO CANCELLATION

You have the right to demand that we erase the personal data concerning you under the conditions described in Art. 17 GDPR. In particular, these conditions provide for a right to erasure if the personal data are no longer necessary for the purposes for which they were collected or otherwise processed, as well as in cases of unlawful processing, the existence of an objection or the existence of an obligation to erase under Union law or the law of the Member State to which we are subject. For the period of data storage, see also section 5 of this privacy policy. To assert your right to erasure, please use the contact addresses below.

6.4 RIGHT TO RESTRICTION OF PROCESSING

You have the right to demand that we restrict processing in accordance with Art. 18 GDPR. This right exists in particular if the accuracy of the personal data is disputed between the user and us, for the period required to verify the accuracy, as well as in the event that the user requests restricted processing instead of deletion in the case of an existing right to deletion; furthermore, in the event that the data is no longer required for the purposes pursued by us, but the user requires it for the assertion, exercise or defence of legal claims and if the successful exercise of an objection between us and the user is still disputed. To assert your right to restriction of processing, please contact us at the addresses given below.

6.5 RIGHT TO DATA PORTABILITY

You have the right to receive from us the personal data concerning you that you have provided to us in a structured, commonly used and machine-readable format in accordance with Art. 20 GDPR. To assert your right to data portability, please use the contact addresses below.

7. RIGHT OF OBJECTION

You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you which is based, inter alia, on point (e) or (f) of Article 6(1) GDPR pursuant to Article 21 GDPR. We will stop processing your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing serves the establishment, exercise or defence of legal claims.

8. RIGHT OF APPEAL

You also have the right to contact the competent supervisory authority in the event of complaints. The competent supervisory authority is: Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen, Kavalleriestr. 2-4,40213 Düsseldorf, phone: 0211/38424-0, fax: 0211/38424-10, e-mail: poststelle@ldi.nrw.de

9. CONTACT

If you have any questions or comments about our handling of your personal data, or if you would like to exercise the rights mentioned in sections 6 and 7 as a data subject, please contact info@service-essen.de using the following contact details.

If you have any questions or comments on the practical use and operation of the app, or if you require support, please contact service@go-europe.com from Monday to Friday from 9.00-17.00 (except on public holidays).

10. CHANGES TO THIS PRIVACY POLICY

We always keep this privacy policy up to date. We therefore reserve the right to amend it from time to time and to update it to reflect changes in the collection, processing or use of your data. The current version of the privacy policy can always be viewed in the info area of the app.

Status of the privacy policy: 24 October 2024

Downloads